Project Name
What is GIS?
Making complex technology accessible to new audiences
Client
Esri
Role
Creative and Art Direction, UX UI Design, Content Strategy
Skills
Visual Storytelling & Storyboarding, Wireframing, Motion Design
The Goal
Create an easy-to-understand explanation of GIS
As the leader in GIS (Geographic Information System) software, Esri needed to reimagine What is GIS?, a brand-level marketing website, to help executive audiences understand the potential of GIS in their organization, increasing awareness and understanding of geospatial tech.
Storytelling & Motion Design
I storyboarded 8 animations for this site that explain high-level GIS concepts and provide examples for how it used. The challenge? Distilling very complex workflows into bite-sized content.
Web Design
The old site was very dense, visually and verbally. In this redesign, my goal was to give content room to breathe, presenting ideas at a comfortable cadence.
Design Strategy
Typical GIS graphics are maximalist compositions of layers and data. In order to simplify the visual message, I removed any details that weren’t critical to the main idea. All maps and backgrounds are muted, monochromatic, and dark, making GIS data vibrant—the visual hero.
The work behind the work
This wasn’t just a website. It was a chance to reframe how a 50-year-old tech company tells the story of its core technology.
In addition to leading the design, I facilitated cross-functional workshops, delivered executive pitches, and kept the team aligned and energized through a complex, months-long effort.
Here’s how I led the team.
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Facilitated cross-functional workshops and brainstorms to clarify the abstract problem space.
Created pitch decks and storyboards to gather executive buy-in early, setting a clear direction before production began.
Challenged legacy beliefs about how GIS “should” be explained by proposing a simpler approach, even though it went against internal norms
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Led the concepting phase with early moodboards, wireframes, and storyboards that determined the visual direction and tone.
Defined the visual strategy and stories for all animations and illustrations, partnering with internal motion designers and UK-based studio 422 South.
Oversaw design consistency across every touchpoint–web, animation, and post-launch advertising.
Set a new tone for brand storytelling within Esri’s digital ecosystem.
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Gently (and sometimes not-so-gently) redirected the team away from reused solutions and back toward user-centered thinking.
Used research as a guidepost to keep pushing toward better, clearer outcomes, especially as the going got tough.
Leaned on my teaching experience and applied knowledge about how people learn new ideas to inform content and design decisions.
The Outcome
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Higher engagement
In the first 90 days, bounce rate decreased by 23%. The amount of time spent per page increased by 45%.
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Increased traffic 97%
Site visits increased by 97% in 90 days, adding hundreds of thousands of visitors.
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#1 Search Result
SEO-optimized to maintain the #1 search result for ‘What is GIS?‘.
The Process
User research drove every design decision
Before and After
All research participants struggled with jargon, content density, and complexity. They weren’t able to quickly ascertain how GIS would be applicable in their organization.
Defining the Problem
A UX analysis of the old What is GIS? site revealed that the order and detail of content was part of the problem. The information wasn’t clearly communicated, verbally or visually.
“If I had no awareness of what GIS was, this (definition) gives me a high level understanding . Would I understand it right out of the gate from reading that? Probably not. Until I actually did something with the product that light bulb moment would never happen for me.”
“First thing I saw was this little picture up here which to me doesn’t describe anything. Looks pretty but it doesn’t give me any more information.”
Motion Strategy
We distilled the definition of GIS (the intro videos) into a three-part explanation that would be effective for a broad audience. To make sure the visuals were as effective as possible, I created storytelling frameworks like the one below that define the visual language based on using universal symbology.
Progression of Fidelity
Storyboards
I created storyboards for all animations for What is GIS like the ones below. I had the amazing opportunity to work with Dan Gill at Esri and 422 South, a motion graphics studio in the UK, to bring these stories to life.
